One of our clients is in the enviable position to afford to spend enough with Google to not just be ignored like almost everyone else when they have a problem! Recently this client was about to launch their new website and refocus their online advertising budget on the site with Google AdWords.
However having setup the campaign and selected the keywords they found that every keyword was ranked with a quality score of 1/10 and Adverts where not being approved. We couldn't find any reason for AdWords to set a quality score so low nor a reason for the advert to be stuck in limbo so the client got in touch with their Account Manager at google who, like us, couldn't find any problem with the site or the campaign. So the problem was refered to Google's technical team and we waited, and waited, and ...
Eventually after a few calls and emails the client got an answer from their Account Manager - it seems that the giant is flooded with support requests for AdWords. A quick look on Googles forums and we found that a lot of people are having similar problems.
Google told us that they expect to have resolved the problems in a couple of weeks and be back up to speed.
On a side note we've also noticed some of Google's sites / tools do some rather unusual things of late, perhaps the update in May and the recent changes are proving to be a bit of a headache?
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